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Career Opportunities.We are looking for career minded individuals who are interested in joining a fun, family friendly, pet loving work environment in an organization that is committed to customer satisfaction and innovation. SUMMARY: This position is responsible for the installation of new Invisible FenceŽ Systems and for the servicing of existing systems. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Follows installation and service schedule as determined by the Sales/Service Center. -Installs Invisible Fence System including laying wire, mounting equipment, flagging the property, reviewing the installation with the customer, and conducting training for the dog or cat. -Services existing systems identifying problems and making the necessary repairs. -Calls into the Sales and Service Center three times a day to report on progress and pick up messages. -Completes contracts with serial numbers, installation map, customer checklist, and method of payment. -Prepares customer invoice and collects payment at the time of service. -Tracks drive time, mileage, time with customer, amount charged, amount paid, and incentive calculation for each customer contact on the daily envelope. -Obtains inventory needed weekly and loads into the van. -Conducts inventory of all supplies on hand the last day of each month and submits it to the Sales/Service Center. -Cleans company van weekly and maintains equipment. -Obtains referrals from customers to be turned over to Sales Representatives. -At times may do sales presentations. -Works at Home Shows answering questions, providing information, and generating leads. -Adheres to all safety policies and procedures. EDUCATION/EXPERIENCE: -High School Diploma or equivalency and one to two years related experience and/or training or equivalent combination of education and experience. KNOWLEDGE/SKILLS: -IFCO Product Knowledge -Familiarity with warranty and product pricing information -Ability to operate power tools (i.e. Stehl saw to cut concrete, electric drill and hand grinder) -Ability to keep timely and accurate records -Communication skills, interpersonal skills, and customer service skills required for dealing with the customers -Breed knowledge and dog training skills -Technical aptitude, trouble shooting skills, and problem solving skills required for servicing existing systems -Ability to be flexible and to work as part of a team -Valid Driver's License PHYSICAL DEMANDS: -Extremely physical work including climbing, walking, digging, and loading and unloading the van -Frequently requires lifting of up to 35 pounds and occasionally up to 75 pounds WORKING CONDITIONS: -Frequently working outdoors and exposed to all types of weather conditions -Frequently using power tools and exposed to noise and dirt -Frequently driving to customers' homes -Frequently working with customers' dogs or cats |
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